Return & Refund Policy

Effective Date: [Insert Date]

At Paper Planes Publishers, we take great care in delivering quality educational books. However, if you’re not fully satisfied with your order, here’s how we can help:

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, in original packaging, and in the same condition as received.

2. How to Request a Return

  • Email us at info@pppublishers.com with your order ID, reason for return, and photos (if applicable).
  • Once approved, we’ll provide return instructions.

3. Refunds

  • Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method.

4. Non-Returnable Items

  • Books damaged after delivery due to mishandling or use.
  • Custom orders or bulk school purchases unless defective.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos. We will offer a replacement or full refund.

For help, write to us at info@pppublishers.com